Mon - Sun : 09:00 AM - 23:59 PM
Bookings can be made either online at www.FlightsMerchant.com or by contacting our travel agents at 61 280317761 during our agency premises operating hours.
All bookings are subject to availability at the time of reservation.
We do not guarantee the availability of any travel services advertised on our website at the time of booking. Confirmation of the availability of chosen travel services will be provided upon receipt of your booking request.
When booking online, the order summary email sent to you is not a contractual acceptance of the supplier's ability to provide travel services. It serves as an acknowledgment that we have received your offer.
Upon confirming the availability of the travel services as detailed on our website, we will issue a booking confirmation. At this point, your contract with us becomes legally binding, and you agree to purchase those travel arrangements subject to the supplier’s terms, our conditions, and these Booking Conditions.
It is your responsibility to ensure that all names listed in the booking confirmation match the passports of the travellers in your party.
Verify that the travel itinerary aligns with your requirements.
Changes are rarely possible once flight tickets and other travel documents are issued. Alterations may incur additional charges (refer to Clause 6 for amendment fees and cancellation charges).
Travel Document Verification
Upon receipt of all travel documents, carefully check details such as names, dates, and timings for accuracy.
Notify us immediately if any errors or omissions are identified.
Contact Information:
For queries, please email sales@flightsmerchant.au due to high call volume.
Contact Us : 61 280317761.
Flight Tickets
Flight tickets supplied are non-refundable, non-changeable, and non-transferable unless otherwise stated.
Refer to Clause 6 for information on amendment fees and cancellation charges
Amendment Fees and Cancellation
Changes to bookings may incur additional charges. Refer to this clause for details on amendment fees and cancellation charges.
Flight tickets and other travel documents are subject to specific terms and conditions, as outlined by the supplier. For inquiries or concerns regarding these terms and conditions, please contact us at 61 280317761
Contact Information:
For queries, please email sales@flightsmerchant.au due to high call volume.
Contact Us : 61 280317761.
Governing Law
I. These terms and conditions are governed by the laws of United States of America.
II. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of United States of America.
Effective
These terms and conditions are effective as of 01-01-2022. Any subsequent changes will be communicated to users.
Financial Protection
When purchasing an ATOL-protected flight from us, you will receive an ATOL Certificate. This certificate outlines what is financially protected, where to obtain information on its implications for you, and contact details in case of issues. You will be informed at the time of booking if your flight is ATOL protected. Refer to Clause 8 for comprehensive details on ATOL protection.
Not all flights are ATOL protected; some flight-only sales are conducted by us as agents for the airline.
Scheduled Airline Failure Insurance (SAFI)
SAFI can be purchased at an additional cost to protect payments in case of airline failure. For precise coverage details, please review the terms of the SAFI policy.
Availability
Fares
Airfares may increase rapidly after the initial quotation. Please make payment within 1 hour of the confirmed booking to guarantee the offered fare. If the fare changes before payment, you have the right to cancel, if you choose not to proceed.
Indirect Flights
Some flights may be indirect and fly via other airports. Full details of any flight stopovers will be clearly communicated at the time of booking.
Baggage Allowance
Free baggage allowance varies among airlines and routes. Most of the prices include the standard baggage allowance allowed by the airline, as detailed in your booking conditions.
Some airlines, especially in promotional, discounted, or basic fare categories, may not include standard baggage allowance as part of the ticket. The details regarding baggage allowance or restrictions for such fares are specified in the fare conditions associated with your ticket.
For information on baggage allowance pertaining to your specific booking, especially if you are booking a promotional or discounted fare, please contact our customer support. Our representatives will provide you with the relevant details and assist you in understanding the fare conditions associated with your ticket.
It is important to note that these fare conditions are set by the airline, and any queries or clarifications regarding baggage allowance should be directed to our customer support before completing your booking.
Additional luggage options and charges may vary depending on the airline. Refer to airline booking conditions for details.
Check-In
Check-in procedures are included in the booking confirmation email.
Some airlines may require online check-in; failure to comply may result in check-in fees at the airport.
It is your responsibility to follow the airline’s check-in procedures and to check in on time.
Cancellation and Refund
Many airline tickets carry a 100% cancellation charge. Check at the time of booking for applicable charges.
Air tickets with refund value should be returned to us, and any refund received from the airline will be paid to you, typically within 8-12 weeks.
Airlines reserve the right to make schedule changes and cancel confirmed bookings.
Additional Services
Airlines may charge for additional services. These charges are not included in your flight ticket price and must be paid directly to the airline.
FlightsMerchant is not responsible for additional costs and recommends contacting the airline for service details and charges.
Recommended Check-In Time
The recommended minimum check-in time for international flights is 3 hours before departure and for domestic flights, 2 hours before departure.
Reconfirm your flight booking at least 72 hours before travel directly with the airline.
Depending on airline rules, changes might not be allowed after ticket issuance, and alterations may incur additional charges.
Please note that this version is a general template and may need further customization based on specific legal advice and business practices.
Formation of Contract
By booking a combination of flights (or other transport arrangements), accommodation, car hire, and any other tourist services, you are entering into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s).
We act as an agent in facilitating these bookings, and as such, we bear no responsibility for the acts or omissions of the principal(s) or supplier(s) (e.g. tour operator/airline/cruise company/accommodation company), or for the services provided by them.
Booking Conditions
The Booking Conditions of the principal(s) or supplier(s) will govern your booking. We strongly advise you to carefully read these conditions, and you may request copies from us if needed.
All travel arrangements facilitated by us are an invitation for you to make an offer to the suppliers of the arrangements. We are free to accept or reject this offer on behalf of the suppliers.
Changes to Bookings
If you wish to change your booked arrangements, we will make efforts to assist you. However, changes are subject to availability, terms, and conditions, and charges imposed by the principal/supplier.
We will inform you of any applicable amendment or cancellation charges, which may be up to 100% of the booking cost, depending on the type of booking and notice provided.
Charge for Changes
For changes that can be made, the price applicable on the day of the change will be charged.
Changes to departure date, airport, transport, destination, accommodation, or holiday length must apply to all members of the booking.
Notice of change must be provided by the lead name on the booking.
Package Travel Regulations
Where we are the organizer under the Package Travel Regulations, we act as an agent in relation to travel services, and you will have separate contracts with each supplier of those services.
Definition of Travel Services
The travel services that can constitute a Package include:
Package Criteria
A Package is formed when two or more travel services account for 25% or more of the combined services' value or are advertised as essential features of the Package.
Additional tourist services added after the start of transport, accommodation, or car rental, or those intrinsically part of other components, do not create a Package but are treated as single-component bookings.
Third-Party Packages
If we sell two or more travel services already combined as a Package by a third-party tour operator or principal, that operator or principal is the organizer and is liable under the Package Travel Regulations.
Your booking confirmation will specify if a Package has been purchased and identify the party responsible.
See Section B for our liabilities and responsibilities when selling a Package as an organizer.
Booking Process
If you make a booking via phone, you are required to provide us with all necessary information. Ensure that all provided information is accurate, and passenger details match the information on the passport.
Verify that the credit or debit card used for payment is either your own or, subject to our acceptance, you have express authorization from the third party (if applicable) to use their card, and sufficient funds are available to cover the cost of the arrangements booked with us.
Booking Confirmation
A phone booking confirmation is considered as firmly confirmed as if made or confirmed in writing immediately.
We make no representation or warranty regarding the availability of any holiday package, flight, or individual components until payment is made and confirmed. Once we accept your booking, we will process it (subject to availability) and debit the payment from you.
Fare Conditions and Changes/Cancellation:
Upon acceptance of your booking, fare conditions, changes, and cancellation charges will apply.
A confirmation e-ticket and receipt will be sent to you. Upon receipt, carefully check all details and notify us immediately of any discrepancies, as changes may not be possible later.
Changes to Bookings:
Any changes to the booking after confirmation will incur additional costs payable by you. These costs include charges from the supplier and relevant service fees.
Payment Processing:
On acceptance of your booking, we will process the payment (subject to availability). You will receive a confirmation e-ticket and receipt.
Confirmation Review:
Upon receiving the confirmation, e-ticket, and receipt, please review all details carefully.
Notify us promptly of any discrepancies, as changes may be limited after this point.
Communication of Changes:
Any changes to the booking made after confirmation should be communicated to us promptly. Additional costs may apply, including fees from suppliers and relevant service charges.
Supplier and Service Fees:
Changes to the booking may result in charges from the supplier and service fees. You are responsible for covering these additional costs.
Additional Information:
We recommend checking all details on the confirmation, e-ticket, and receipt promptly upon receipt. Immediate notification of any inaccuracies is essential, as later changes may not be feasible.
Booking Process:
When booking on our website, you are required to provide us with all necessary information. The online booking process is automated, and it is your responsibility to ensure the accuracy of the information provided, including but not limited to your travel details.
You must accurately select flights, hotels, or any other arrangements, and enter traveller details as per the passport. We hold no responsibility for errors in the information provided or the manner of entry on the website.
Liability for Errors:
Any discrepancies or mistakes in the details entered during the booking process may result in additional costs, and you agree to bear any such costs incurred due to errors or discrepancies.
Payment and Card Authorization:
You must ensure that the credit or debit card used for payment is your own. In the case of a third party, you must have their express authorization to use their credit or debit card, and sufficient funds must be available to cover the cost of the arrangements booked with us.
Upon acceptance of your booking, we will process the payment (subject to availability) and debit the full/instalment amount from you.
Confirmation Email and Receipt:
A confirmation email and receipt will be sent to you upon receiving and accepting your booking. Please review all details carefully, and notify us immediately of any discrepancies, as changes may be limited after this point.
Representation and Guarantees:
We do not make any representation or guarantee regarding the availability of packages, flights, or individual components after you have submitted your booking request.
We do not warrant that our booking services are free from viruses or any other elements that may have a detrimental effect on your property.
Availability Disclaimer:
No representation or guarantee is made regarding the availability of packages, flights, or individual components after the booking request is submitted.
Website Integrity:
While we strive to maintain the integrity of our website, we do not guarantee that our booking services are free from viruses or other elements that may have a harmful impact on your property.
As your booking partner, we expressly disclaim any responsibility for the acts or omissions of the provider/supplier, or for the products and services provided by them.
Exceptions to Disclaimer:
However, it is acknowledged that exceptions may arise, and we may still be liable to you in certain circumstances:
a. Negligence:
- We accept liability if our actions or omissions are proven to be negligent.
b. Misrepresentation:
- If we have misrepresented important information or data, leading to adverse consequences, we acknowledge responsibility.
Scope of Liability:
Our liability is limited to the specific instances mentioned above, and we expressly disclaim liability for any other acts or omissions of the provider/supplier.
No Guarantee of Provider/Supplier Actions:
We do not guarantee or endorse the actions or omissions of the provider/supplier. Any issues or disputes arising from their services are a matter between you and the respective provider/supplier.
Information Accuracy:
While we strive to provide accurate information, we do not guarantee the accuracy or completeness of the information provided by the provider/supplier.
Legal Compliance:
Our liability is governed by applicable UK laws, and any disputes will be subject to the jurisdiction of the UK courts.
Disclaimer Clarity:
This disclaimer is a fundamental part of our terms and conditions, and your continued use of our booking services implies acceptance of the limitations of our liability as outlined herein.
We strive to ensure that all details, including prices, displayed on our websites are accurate. However, due to the high volume of flights and travel products, occasional errors may occur. We do not accept liability for these errors.
Unforeseen Circumstances:
Despite our due care in creating our website and price list, there may be circumstances beyond our control where certain fares or prices are withdrawn by the airline. We are not responsible if such fares are withdrawn, and no compensation is payable in such cases.
Confirmation of Air Fares:
Air fares are not guaranteed until tickets are confirmed and purchased. Prices are subject to availability, and offers may be withdrawn or revised at any time without prior notice.
Withdrawal of Offers:
FlightsMerchant accepts no liability if any offers are withdrawn or modified. We do not guarantee the continuity of offers, and changes may occur without prior notification.
Limited Liability:
While we make every effort to maintain accuracy, the dynamic nature of the travel industry means that changes may occur. We do not guarantee the uninterrupted availability of offers and disclaim liability for any withdrawal or modification.
Terms Subject to Change:
Terms and conditions, including prices and offers, are subject to change without notice. Users of our website acknowledge this inherent risk and agree to review terms and conditions regularly.
Acknowledgment of Offer Changes:
By using our services, users acknowledge the possibility of changes in offers, prices, and terms. FlightsMerchant shall not be held liable for any inconvenience arising from such changes.
By utilizing our services, you agree to the following commitments: You acknowledge financial responsibility for all transactions made under your name or account. To make a purchase, you must be at least 18 years old, purchasing for yourself, and possess the legal capacity to make the transaction. If booking for a group/part/family, you are responsible for the payment/full payment of all.
Payment Methods:
Payment can be made using various Debit/Credit cards as mentioned on the site or through the E-pay link. FlightsMerchant may need to provide your card details to the relevant supplier for booking fulfilment.
Payment for Scheduled Flights & Web Fares:
Full payment is required at the time of booking for scheduled flights and web fares, payable by debit or credit card. We reserve the right to cancel bookings if payment is declined or if incorrect card details or billing information are provided.
Accuracy of Information:
Ensure that all information provided to us is valid and accurate. Notify us in writing of any changes to your address, email address, or telephone number.
Credit/Debit Card Details:
Failure to provide correct and complete credit or debit card details, including cardholder name/billing address, may result in ticket issuance delays, fare increases, or booking cancellation. Ensure that all details match those on the card/statements.
Prohibited Usage:
Do not use the website for speculative, false, or fraudulent bookings.
Security Checks:
To combat fraudulent transactions, we reserve the right to conduct random checks, including checks of the electoral roll. We may request proof of address, a copy of the credit/debit card and recent statement, or a copy of the cardholder's and traveller’s passport ID/s before issuing tickets.
Billing Address Requirement:
We reserve the right to insist that the travel document be sent to the billing address of the card used for payment. FlightsMerchant may pass on charges related to card chargebacks.
International Card Transactions:
For cards registered outside the UK, we may not always successfully complete necessary security and identity checks. In such cases, we reserve the right to reject the booking.
Non-Refundable Deposits:
Some bookings may be processed with a non-refundable deposit amount based on product and supplier conditions. If partial payment is made, the balance must be paid by the stipulated due date to avoid cancellation, which may incur fees as per supplier terms or entire deposited may treated as non refundable & amount can be closed without any refund due.
Amounts Held on Behalf:
Unless specified otherwise, all amounts paid for bookings will be held on behalf of the concerned principal(s) or supplier(s).
Passport Validity:
Passengers must possess a valid passport, ensuring it remains valid for almost 6 months beyond the period of their stay. This includes any necessary visas, transit visas, and international health certificates required by the countries to be visited.
FlightsMerchant Liability:
FlightsMerchant holds no liability if clients are denied entry to any country due to incorrect documentation or health precautions. In such scenarios, no refunds can be made.
Health Requirements:
Obtain details of health requirements from the Department of Health’s website at www.doh.gov.uk. Additionally, check the latest Foreign Office advice for your destination(s) before departure at www.fco.gov.uk.
Passport Validity Duration:
Most countries require passports to be valid for at least 6 months after the return date.
Visa Requirements:
Some countries require a transit visa for connecting flights. We will advise you on transit visa requirements. Check the UK government foreign travel website for up-to-date visa entry requirements at https://www.gov.uk/foreign-travel-advice.
Specific Visa Requirements:
For USA-bound travel, an ESTA visa is necessary, and for Australia-bound travel, an ETA visa is required. Check for flight alterations involving two separate airports, and arrange the transfer to the correct airport with applicable transit visas.
Special Conditions for USA Travel:
Special conditions apply for travel to the USA, and all passengers must have individual machine-readable passports. Check https://uk.usembassy.gov for details.
European Holidays:
For European holidays, obtain a completed and issued EHIC form before departure.
Non-British Passport Holders:
Non-British passport holders, including other EU nationals, should seek up-to-date advice on passport and visa requirements from the Embassy, High Commission, or Consulate of the destination or countries through which they are traveling.
Security and Travel Advice:
Stay informed with up-to-date travel advice from the Foreign and Commonwealth Office at https://www.gov.uk/travelaware. Refer to Clause 17 for further details on security.
Pregnancy Travel Regulations:
If you plan to travel while pregnant, be aware that regulations apply to passengers beyond a certain number of weeks of pregnancy at the time of travel. These regulations vary among airlines, and it is your responsibility to check the specific policy of the airline before making a booking.
Airline Policies:
Airlines may have restrictions on pregnant passengers, and in some cases, travel may not be permitted. Alternatively, you might be required to travel with a doctor's letter or obtain medical clearance from the airline.
Your Responsibility:
As a passenger, it is your responsibility to be aware of and comply with the airline's policies regarding pregnant travelers. Failure to do so may result in denied boarding or other complications.
Travel Insurance Coverage:
Ensure that your travel insurance covers pregnancy-related situations. It is crucial to understand the extent of coverage and any specific conditions related to pregnancy.
Consultation with Doctor:
Before making any travel arrangements, it is advisable to consult with your doctor to confirm that you are fit to travel. Your doctor can provide guidance on any precautions or considerations based on your individual health and pregnancy status.
Disclaimer:
This information serves as a general guideline, and the specific policies and requirements of each airline must be thoroughly reviewed and adhered to. FlightsMerchant holds no liability for issues arising from non-compliance with airline policies or inadequate travel insurance coverage related to pregnancy.
Minimum Age Requirement:
Airlines typically mandate a minimum age (usually six weeks) for infants to be eligible for travel. It is essential to familiarize yourself with the specific policy of the airline before proceeding with a booking.
Seating Arrangements:
Infants must either sit on an adult's lap or occupy an infant seat during the flight. For details on appropriate seats, please contact the airline you intend to travel with.
Infant Fare Eligibility:
To qualify for an infant fare, the infant is generally required to be under two years old on the date of the return travel. Children aged two years or above must occupy a separate seat.
Airline Policies:
The policies regarding infant travelers may vary among airlines. It is your responsibility as a passenger to be aware of and comply with the specific guidelines set by the airline you choose.
Booking Considerations:
When making a booking involving an infant traveler, ensure that you provide accurate information regarding the infant's age to determine eligibility for infant fares and appropriate seating arrangements.
Disclaimer:
This information serves as a general guideline, and passengers are urged to review and adhere to the specific policies of the chosen airline. FlightsMerchant holds no liability for issues arising from non-compliance with airline policies related to infant travel.
Our experts will make every effort to relay any special requests to the relevant supplier. These requests may include seat preferences, meal requests, adjoining rooms, and more.
Best Efforts to Meet Requirements:
We are committed to doing our best to meet your special requirements. However, it's important to note that no guarantee can be given, and we cannot accept a booking that is solely based on a special request. We hold no liability if these requests cannot be fulfilled.
Extra Charges for Special Requests:
Certain special requests may incur additional charges. For example, a sea-view room might have a supplementary charge. In such cases, the additional cost will be clearly stated on your confirmation invoice or may be charged locally.
No Liability for Unmet Requests:
FlightsMerchant accepts no liability if certain special requests are not met. While we strive to facilitate your preferences, external factors may influence the fulfilment of special requests.
Clarification of Charges:
It is the responsibility of the passenger to review the terms and conditions related to special requests, including any associated charges. This ensures clarity on the nature of the request and any supplementary fees involved.
Acknowledgment of Terms:
By making a booking with us, you acknowledge and accept these terms regarding special requests, understanding the efforts made to accommodate them and the potential for additional charges.
Disclaimer:
This information serves as a general guideline, and passengers are encouraged to thoroughly review and understand the terms and conditions related to special requests before confirming a booking. FlightsMerchant holds no liability for unmet requests or any associated charges.
We always recommend that you secure adequate travel insurance in order to provide coverage for you and your party. Many of the principals or suppliers may require this as a condition of booking with them. In fact, certain destinations have made travel insurance mandatory. Therefore, we strongly advise you to consult with the relevant embassy or the Foreign and Commonwealth Office for specific requirements.
Travel insurance can offer valuable protection, including coverage for:
If the insurance is provided by us, we urge you to carefully review the policy to ensure that all the details are accurate and that you've provided all the necessary information. Neglecting this step could potentially impact the extent of your insurance coverage. Your peace of mind is our priority, and having the right insurance can make all the difference during your travels.
Any request for changes or cancellations to your booking will be subject to the terms and conditions of the relevant supplier. Please note that some tickets are non-refundable and non-changeable. In other cases, it may be possible to amend or cancel your booking, but this may be subject to a penalty charge.
It's important to emphasize that the vast majority of airline tickets are non-transferable, and therefore, name changes are typically not permitted. Therefore, when booking, please ensure that you enter passengers' names exactly as they appear on their passports. For online scheduled flight bookings, the rules regarding cancellations and amendments for the fare purchased are displayed during the booking process. Please review these carefully.
As a booking agent working with airlines and consolidators, we must adhere to the airlines' terms and conditions and are unable to deviate from the fare rules and supplier conditions. When changes or refunds are allowed, FlightsMerchant will apply administration fees (in accordance with our current rates), in addition to any fees charged by the supplier, if you request changes or cancellations. These fees are to cover the costs associated with administering these changes.
To request an amendment or cancellation, please notify FlightsMerchant in writing, and we will process your request as soon as possible. Please note that requests received outside of our opening hours will be addressed when we reopen on the next working day. If we need to contact the travel supplier to effect the change or cancellation, this will be done as soon as we can reach them.
For all cancellation requests, please send an email to our support team at sales@flightsmerchant.au.
Cancellation:
A cancellation penalty of $50 per passenger will be charged for pre/post-ticket issuance, in addition to any airline penalties.
If you wish to cancel your booking and seek a refund, please contact us by phone or email for guidance and to check if your ticket allows for a refund. If you decide to proceed with the cancellation, please notify us in writing.
Contact Information:
For queries, please email sales@flightsmerchant.au due to high call volume.
Contact Us : 61 280317761.
If you fail to inform us of your intention to cancel the booking before the scheduled departure time, or if you do not check in, the airline may record it as a 'no-show,' potentially resulting in the forfeiture of all payments made.
Please be aware that refunds, when permitted, may take some time, typically around 10-16 weeks, to be authorized by the airline. Once approved, any refund will be credited to the original debit or credit card used for the booking. It's crucial to update us if the card is no longer valid.
Refunds will be subject to deductions, including any airline or tour operator cancellation charges. Some airlines may also impose additional fees for processing refunds. FlightsMerchant's standard administration fees apply, and booking fees, postage costs, and any previous amendment fees are non-refundable.
In the case of non-refundable scheduled flight tickets, it may be possible to claim back any unused taxes, though not all taxes are refundable. Some airlines charge fees for processing such requests, which may exceed the refund amount. Please inquire about these details when cancelling your booking.
Changes/Re-Issuance:
To request changes to your booking, please get in touch with us by phone or email. We will advise you on whether your ticket allows for changes and may request written confirmation of your change request.
Please note that changes are subject to availability, limitations, and restrictions set by the travel supplier. If a change increases the cost of your booking, you will be responsible for covering the additional costs. Additionally, changes of any kind are subject to FlightsMerchant's standard administration fees of $50 per person.
Changes by the Supplier/Airlines:
Airlines reserve the right to make time changes or, in rare cases, to cancel flights for operational reasons. While FlightsMerchant is not responsible for these changes, we will do our best to assist when such situations occur.
In the unlikely event of a flight cancellation by the airline or tour operator, your rights and remedies will be governed by the supplier's or airline's conditions of carriage. You may be entitled to:
If schedule changes are made before the start of your journey, it may not always be necessary to have your tickets reissued or revalidated. We will advise you if this is required. Please note that FlightsMerchant assumes no responsibility for any flight rescheduling that occurs en route.
Dispatch of Travel Documents:
Upon full payment of your booking, all travel documents, including tickets and insurance policies, will be dispatched to you. This dispatch typically occurs within 48-72 hours of payment, unless it is a very late booking, in which case documents may be sent within 24 hours.
Liability for Document Loss:
FlightsMerchant accepts no liability for the loss of travel documents once they are dispatched to you. Liability will only be acknowledged in cases where the loss of documents results from our negligence.
Reissuance Costs:
In instances where tickets or other documents need to be reissued due to loss, all associated costs for reissuance must be borne by you, the passenger. Reissuance of documents is only possible up to 7 days before the scheduled departure.
Alternative Delivery Requests:
If you require alternative delivery methods, such as courier services, this can be arranged upon request. However, any costs associated with alternative delivery methods will be your responsibility.
Acknowledgment of Terms:
By confirming a booking with us, you acknowledge and accept these terms related to the delivery of travel documents, including liability and reissuance costs.
Disclaimer:
This information serves as a general guideline, and passengers are encouraged to review and understand the terms and conditions related to the delivery of travel documents. FlightsMerchant holds no liability for the loss of documents and associated reissuance costs, except in cases of our negligence.
Complaint Handling Assistance:
In our capacity as an agent, we are here to assist you with any complaints you may have. You can contact our Customer Services department at sales@flightsmerchant.au or send your written complaints to our office at 30 N GOULD ST, SHERIDAN, WY 82801
Contact Information:
For queries, please email sales@flightsmerchant.au due to high call volume.
Contact Us : 61 280317761.
Contract Responsibility:
It's important to note that the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s). Therefore, any queries or concerns related to the travel arrangements should, in the first instance, be directed to them.
Reporting Issues during Travel:
If you encounter a problem with your travel arrangements while on holiday, it is imperative that you report this issue to the principal/supplier or their local supplier or agent immediately. Failure to follow this procedure may limit the opportunity for the principal/supplier to investigate and address your complaint. Consequently, the compensation you may be entitled to could be reduced or denied.
Post-Travel Complaints:
If you wish to make a complaint upon your return home, please direct your complaint to the principal/supplier. The name, address, and contact details of the principal/supplier can be found in any confirmation documents that we provide. We are available to assist you with this process should you require help. Please contact Customer Services at 61 280317761.
Acknowledgment of Terms:
By engaging in travel bookings through our services, you acknowledge and accept these terms related to the handling of complaints, including the responsibility of the principal(s) or supplier(s) and the reporting procedures.
Disclaimer:
This information serves as a general guideline, and passengers are encouraged to review and understand the terms and conditions related to handling complaints. FlightsMerchant acts as an intermediary and agent, and the specific policies of the principal(s) or supplier(s) will govern the resolution of complaints.
Your contract is with the supplier/principal, and their respective booking conditions govern your travel arrangements. As an agent, we do not assume responsibility for the actual provision of the travel arrangements. Our role is primarily limited to making bookings in accordance with your instructions.
Information Accuracy:
We accept no responsibility for any information related to the travel arrangements that we convey to you in good faith. It's essential to recognize that we act as intermediaries in providing this information.
Limitation of Liability:
In the unlikely event that we are found liable to you on any basis, our maximum liability to you is restricted to twice the cost of the commission we earn on your booking. This limitation applies to the entire booking or the relevant proportion if not all individuals on the booking are affected.
Exclusion of Liability Exceptions:
Our liability exclusion does not encompass instances of death or personal injury resulting from our negligence or that of our employees while acting within the scope of their employment.
Package Travel Organizer Responsibility:
In cases where we operate as the organizer of a Package under the Package Travel Regulations, we will accept responsibility for that package as the organizer.
Acknowledgment of Terms:
By engaging in travel bookings through our services, you acknowledge and accept these terms related to the division of responsibilities, limitations of liability, and specific exceptions.
Disclaimer:
This information serves as a general guideline, and passengers are encouraged to review and understand the terms and conditions related to responsibility for bookings. The specific terms and conditions of the principal(s) or supplier(s) will govern the execution of the travel arrangements.
Exceptional Circumstances:
Except where expressly stated otherwise in these Booking Conditions, we will not be liable or provide compensation if our contractual obligations to you are impacted by exceptional circumstances beyond our control, the consequences of which could not have been averted even with all reasonable precautions ("Unavoidable and Extraordinary Circumstances").
Examples of Unavoidable and Extraordinary Circumstances:
Brexit Implications:
Please note that certain travel services may be affected as a result of the United Kingdom's decision to leave the European Union. This may include the unavailability of certain flight routes, changes in access to specific ports and airports, and alterations to the visa requirements for British citizens traveling to, within, or through the EU. We will diligently monitor this situation and promptly inform our customers if we become aware of any confirmed bookings that will be impacted.
Unprecedented and Uncontrollable Events:
Given the unprecedented and uncontrollable nature of these changes, we categorize them as Unavoidable and Extraordinary Circumstances, as detailed above. While we will make efforts to offer suitable alternative arrangements or refunds when feasible, we will not be liable to provide compensation.
Acknowledgment of Terms:
By engaging in travel bookings through our services, you acknowledge and accept these terms related to Unavoidable and Extraordinary Circumstances.
Disclaimer:
This information serves as a general guideline, and passengers are encouraged to review and understand the terms and conditions related to Unavoidable and Extraordinary Circumstances. The specific terms and conditions of the principal(s) or supplier(s) will govern the impact and resolution of such circumstances.
Travel Advice:
We strongly advise all travelers to thoroughly review travel restrictions pertaining to the country they intend to visit, especially in consideration of any travel bans that may be in effect.
Additional Guidance:
It is essential to also consult the travel guidance issued by your country of residence and your intended destination. Furthermore, we urge you to check for any additional restrictions or guidelines imposed by your chosen airline, hotel, or transport provider.
Access to Official Information:
For more comprehensive and up-to-date information, we encourage you to visit the official travel advice site of the UK Foreign and Commonwealth Office. The URL for this resource is: UK Foreign and Commonwealth Office Travel Advice.
Customer Queries:
In light of the current situation and the increased demand on our telephone lines and other contact channels, we kindly request that all our customers submit their queries to info@flighttours.co.uk. This will enable us to provide you with the best possible assistance and address your concerns effectively.
Complete Terms and Conditions:
For a comprehensive understanding of our terms and conditions, please refer to our website. You may also reach out to us via telephone for any inquiries or clarifications.
Expected Conduct:
We expect all traveller’s to conduct themselves in an orderly and acceptable manner, ensuring that their actions do not disrupt the enjoyment of other individuals.
Disruptive Behaviour:
If, in the opinion of the supplier/principal or any other person in authority, your behaviour or the behaviour of any member of your party is causing or is likely to cause:
Distress, danger, or annoyance to other customers or third parties,
Damage to property,
A delay or diversion to transportation,
the supplier reserves the right to terminate your booking immediately, with no further liability to you.
Liability for Damages:
In the event that your actions result in loss or damage, you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for such damage or losses must be settled directly with the supplier/principal before departure.
Non-Payment Consequences:
Failure to make the necessary payment will render you responsible for addressing any claims, including legal costs, subsequently made against us due to your actions. You will also be liable for covering all costs incurred in pursuing any claim against you.
External Actions:
We cannot be held responsible for the actions or behaviour of other guests or individuals who are not connected to your booking arrangements or us.
