General Questions:-

1. Is FlightsMerchant.com a member of any reputable travel association?: Yes, Flightsmerchant.au is a member of reputed travel organization “FlightsMerchant”. FlightsMerchant is an award winning UK based travel group and supplies flight tickets, hotel packages, packaged holidays and cruises.
2. How to make a booking with FlightsMerchant?: FlightsMerchant offers a short and simple way of booking. All you need to access our website www.FlightsMerchant.com and find the best airline deal by entering your date of travel. Other than visiting website, customers can even call us directly and get the flight booking done over the call itself. For further queries, customers can even drop us an email and shortly we will get in touch with them.
3. What are the timings for the Customer Care Department?: Our Customer Service department works 9:00 AM to 6:30 PM AEST and 7 days a week to resolve customer’s travel queries and provide best travel assistance to them.
4. What age is considered as an adult?: A person above 18 years old age is considered as an adult.
1. How do I get to know if my booking is confirmed?: Once you are done with your flight booking, you will receive a confirmation e-mail within 4 hours containing all the details. You may receive the e-mail in your inbox or spam box. In case you didn’t receive the confirmation e-mail even after waiting for more than 4 hours, you can call or drop us a mail. Our customer care department will reach you shortly.
2. Can I book an unaccompanied minor on your website?: Every airline has different rules and regulations regarding the unaccompanied minor travel ticket. To get the best answer, consult our customer care department.
3. How can I make a change in an existing reservation?: Please contact our Customer Service team at 61 280317761 or drop us a mail, our customer care department will reach you soon.
4. Can I make a name change to my flights?: Name change amendment is not allowed by the airline due to Homeland Security rules. It is important for customer to get the tickets booked by the same name that appears on government issued identification or passport. All reservations must be made in EXACT name of the person. In between nicknames are not allowed for ticket booking of domestic and international travel. So, in case you have made some error in spelling the name then you must consult our customer care department at 61 280317761 for best assistance.
5. How do I select my seats?: Passengers can select their preferred seat or request for it at the time of booking. While submitting the travel details or booking the flight, make sure to select the “Seat Preference”.

You can request seat assignments at the time of booking. When submitting traveler details during booking process, please select "Seat Preference" in the additional requests area

If you have already completed your booking, please click the" Request Seat" link which appears under the flight details on your itinerary confirmation e-mail. If pre-assigned seating is available, a seat map will appear.

Although we pass your seating request to the respective airlines (wherever applicable), we cannot guarantee that the request will be honored.
6. How can I make a special request for wheelchair or meal?: Other than in-flight meals, passengers can request for meal while booking the flight ticket online. Special meal requests are accepted 24-hours prior to the scheduled departure. Requests are not guaranteed and are at the discretion of the airline.
7. How can I add a new traveler to my existing reservation?: Passengers cannot add a new traveler in their existing reservation, what else they can do is to book another new ticket for the same destination. However, prices may vary with the existing flight fare.
8. How to book an infant ticket?: Infants that haven’t completed the age of 2 years or 24 months can travel within United States without ticket until they are seated on an adult’s lap (over 18 years). Only one infant is allowed to travel as a lap child per adult (over 18 years). If passengers are traveling internationally then they are required to pay a percentage of the adult fare and taxes for the lap child. For further details, passengers can contact our customer care department at 61 280317761.
9. What do you mean by “NO Hold Luggage”?: Hold Luggage’ is another term for checked luggage and when booking says ‘No Hold Luggage’ it means checked bag will not be included in the fare. However, to add a checked bag a fee will be applicable as per airline baggage policy which can either be paid on airline website or at the airport directly.
10. What are the baggage restrictions for the flights I book?: There are numbers of US carriers that have changed their baggage allowance for carry on and check in luggage. Some of the airlines also started charging over the second bag and as well as carryon luggage. To understand the baggage policies, people must get in touch with the airline directly and ask them to provide the updated policies that eventually help the traveler to carry baggage accordingly.
1. What payment method can be used for booking?: To make our customers comfortable at the time of payment, we at Flightsmerchant.au enables them to make payment via debit card, credit card, and e-pay. We also assure customers to keep their banking details confidential and safe with us.
2. What are the credit card transaction and currency conversion fees charged?: Prices that are displayed over FlightsMerchant web portal or quoted by sales agent are charged in AU. dollars (AUD) at the time of booking. However, if you are using a non-AU. credit card then it is important for you to confirm with your bank about currency conversion charges and fees charged for processing purchase made in AU. dollars.
3. How can I get a receipt for my travel reservation?: Once you are done with your booking, an automatic email will be generated and sent on your registered email id comprising the itinerary details, ticket purchase, date of flight departure, time of departure, ticket price and other important details. In case, you haven’t receive the reservation confirmation email, then you can even consult to our customer care department and ask for the same.
4. Is it possible to make a payment from more than one card for a flight reservation?: Yes, at FlightsMerchant it is possible to get the tickets booked by using more than one credit or debit card. However, it is only possible if you make a call to travel experts and get the tickets booked over phone.
5. Why an international/foreign transaction fee is charged on my credit card statement?: If you have made any transaction outside AU. in that case your bank may charge an international fee and may convert the payment into local currency to charge an international fee.
6. My credit card has been charged twice for the same transaction, what do I need to do to get that corrected?: It happens when passengers book multiple airline tickets in a single reservation. If customer will see the charges of each and every ticket that has been processed separately then he/she will come to know about taxes, service charges, and additional services charged on each single ticket. If this is not your case and you feel are sure that there are some duplicate charges are implied on your credit card for the same trip, then you must get in touch with our customer support department for best assistance.
1. How can I request to cancel my flight booking?: If the ticket you have booked is from low cost flights then you can directly contact to the airline for your cancellation along with the details received after booking your flight. And if you have booked in regular airlines, you can call us or mail to us for cancellation of your flight ticket prior to departure and when you call us please keep your booking reference with you to keep it quick and confusion free. Please note that there will be some admin charges of cancellation of your flight ticket from regular airline.
2. How much time it take in refund process?: Most of the tickets are non-changeable/refundable but if there is some amount that can be refunded, it may take between 4-5 working weeks after receiving your cancellation request and details in writing. On the other hand, there are certain rules of airline(s) against refund of the tickets. Those rules are governed by airline(s) itself, so any refund or future travel credit is at their discretion.
3. There has been a schedule change on my itinerary. Will I get new tickets for my new flights?: FlightsMerchant always try to inform their customer about the schedule change. However, many times such changes are not informed directly by the airline. So, it is advised customers to reconfirm the change in the itinerary directly from the airline at least 48-72 hours prior to the departure. In case customer has accepted the schedule change made by the airline and if he/she requires any change in the ticket then such change will cost some fees and penalties.

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